A waterproofing warranty is a legally binding agreement which a company guarantees that some or all its work will be free of defects, typically for a specific length of time, and is normally approved and signed by both the owner of the project as well as a representative of the company manufacturing the product. A warranty provides for a remedy in case there are certain problems with the product provided to the customer. The intent is to provide peace-of- mind to the customer, ensure the product is backed by the company and is consistent with claims related to performance and reliability of the product. If you purchase a waterproofing solution and later discover that it’s defective, you can file a claim with the company – assuming the waterproofing solution is still under warranty – to recoup some or all the cost related to the product. A warranty is essentially a company’s assurance that its product will live up to its claims.
When installing tile, whether it’s flooring for a restaurant kitchen, a swimming pool or a patio deck, the process should include waterproofing the substrate prior to the tile installation.